Terms and Conditions

General

a)     By checking the box below to agree to the terms and conditions, you acknowledge your acceptance of the terms outlined in this document.
b)     Students or, if under 18 years old, their parent/legal guardian/caregiver ("Guardian"), are responsible for promptly informing KMVS (“Kenya Moses Voice Studio”) of any updates to contact information or address.
c)     Students or Guardians are responsible for notifying Kenya Moses Voice Studio of any medical requirements (including allergies) that their child has, along with any necessary medication.
d)     Kenya Moses Voice Studio retains the right to dismiss a student due to frequent absences, behavioral concerns, or non-compliance with our Code of Conduct. Instances of threatening or violent behavior by students or their Guardians may lead to dismissal, and refunds will not be provided.
e)     Teacher assignments may be subject to replacement or substitution.


Release for Photography

a)     Kenya Moses Voice Studio retains the right to use photography and videos of you and/or your child for marketing or promotional purposes. Should you prefer that your child not be included in any photography or videography, kindly inform us in writing.

Fees

a)     Private lesson fees are billed on a monthly basis based on enrollment date.


Lessons at Home

a)     For students under 18, a Guardian must be present (outside/on the premises) during the lesson.
b)     Teachers must be provided with a suitable teaching space within the house that adheres to our safeguarding policy, which can be found on our website – www.kenyamosesvoicestudio.com/policies.

Lessons at School

a)     Students leaving class during school hours are responsible for making up any missed coursework with their classroom teacher.
b)     After-school lessons require Guardians to collect their child immediately after the lesson or arrange post-lesson care.
c)     Kenya Moses Voice Studio and its teachers are not accountable for students once their lessons conclude and they have left the teaching room.



Public Holidays/School Holidays

a)     Lessons are not scheduled on public holidays or school holidays unless otherwise arranged by the teacher. Holiday dates can be found on the attached calendar or our website.


Missed Lessons

a)     Refunds are not provided for lessons cancelled by the student. 
b)     Additional lessons are granted at the teacher's discretion.
c)     Two make-up lessons per term may be granted during the designated make-up week at the end of each term. To be eligible for a make-up lesson, the lesson must have been cancelled with 24 hours' notice.
d)     Lessons cancelled by the teacher will be rescheduled or compensated with a credit for the following term.
e)     Make-up lessons are only available if the student account is currently in good standing.

Group Classes

a)     No make-up lessons are provided, but students may switch to another class if they need to cancel, or gift the lesson to a friend provided the class pre-requisite criteria are met and space is available.

Coaching Programs (Groups, Hybrid, Self-Paced)

a) Due to the personal nature and delivery of Coaching Programs refunds are only available within 7-days of purchase and prior to the start of the program. Self-paced programs are none refundable. 

Lessons During Exceptional Circumstances

​a)     Kenya Moses Voice Studio reserves the right to cancel lessons due to extenuating circumstances, including but not limited to adverse weather conditions, hurricanes, earthquakes, epidemics/pandemics, and extreme weather. If possible, lessons may be offered online. Otherwise, lessons will be canceled, and no rescheduling or refunds will be available. This policy is in place to ensure the safety of our staff and students in exceptional situations.